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SUNY Oneonta Institutional Planning

Posts: 26
Darren Chase 2022-03-02T10:46:03-05:00

2/23 Dialogue Session Notes, President's Office

Feb. 23, 2022 Dialogue Session Notes:


  • We need to right size ourselves – we were getting too big
  • Lack of awareness among students about financial aid support for experiential learning. Their knowledge of this could improve retention and graduate rates.
  • We need to be more purposeful in explaining the values and skills gained from a liberal arts education.
  • We need to establish customer service standards and practices across the board. The student opinion survey ranked us low on this.
  • Morale is some of what impacts customer service – if someone doesn’t feel valued, they aren’t going to provide good customer service


  • Need to highlight experiential learning and separate ourselves as an institution where students can get their hands dirty
  • Find out what students are most interested in & how we can best serve them. Bigger isn’t always sbetter
  • Doing good things with net zero facilities planning – we are ahead of other campuses with our energy master plan.
  • Become “College of the Catskills” seven larger regions in a variety of ways.
  • We are a college in the community, not a community college
  • Need to bring student affairs and academic affairs together for a conversation between necessary offices. Some offices are co-located but don’t communicate regularly. Need joint planning on a vision for experiential learning as a whole.
  • Highlight success of alumni – students see college as a means to an end – to get jobs and earn money – not just to get a degree. We need to communicate alumni jobs and career paths to current and prospective students.
  • Everyone in every office must be an educator of our campus. Every interaction is an educational process for students.



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