Skip to Main Content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.

SUNY Oneonta Institutional Planning

Posts: 37
Darren Chase 2022-03-02T10:46:03-05:00

2/23 Dialogue Session Notes, President's Office

Feb. 23, 2022 Dialogue Session Notes:


  • We need to right size ourselves – we were getting too big
  • Lack of awareness among students about financial aid support for experiential learning. Their knowledge of this could improve retention and graduate rates.
  • We need to be more purposeful in explaining the values and skills gained from a liberal arts education.
  • We need to establish customer service standards and practices across the board. The student opinion survey ranked us low on this.
  • Morale is some of what impacts customer service – if someone doesn’t feel valued, they aren’t going to provide good customer service


  • Need to highlight experiential learning and separate ourselves as an institution where students can get their hands dirty
  • Find out what students are most interested in & how we can best serve them. Bigger isn’t always sbetter
  • Doing good things with net zero facilities planning – we are ahead of other campuses with our energy master plan.
  • Become “College of the Catskills” seven larger regions in a variety of ways.
  • We are a college in the community, not a community college
  • Need to bring student affairs and academic affairs together for a conversation between necessary offices. Some offices are co-located but don’t communicate regularly. Need joint planning on a vision for experiential learning as a whole.
  • Highlight success of alumni – students see college as a means to an end – to get jobs and earn money – not just to get a degree. We need to communicate alumni jobs and career paths to current and prospective students.
  • Everyone in every office must be an educator of our campus. Every interaction is an educational process for students.



 0 replies.

  Back to Discussions List Go to Original Post
This post is closed for further discussion.

 Reply to Original Post